Aqua Plumbing, Heating & Cooling Services

I originally called the company when my heat did not go on on a cold morning. They took the call immediately and had someone out within a few hours. The tech man gave a thorough assessment of what the problem was ( heat exchanger cracked, some other issues of rust and debris in the unit as well as the assessment that it wasn't originally installed by another company that installed it 11 years ago. He presented all the evidence of the problems on an iPad, with photos of everything that was broken, dirty, rusty or problematic. He priced out the repairs. Given the major issues (cracked heat exchanger being the worst) I asked to price out a new unit. A separate. person came out that afternoon (this was a Thursday). I talked over my options and chose to go with a new unit. A crew of three were out two days later and installed a new furnace and AC. They were punctual, friendly, knowledgable and efficient in their work. They made sure I knew how to use the new thermometer, spending an additional 15 minutes on that. Overall I was quite impressed with the entire organization and highly recommend them. These are people who know what they are doing and are not out to pull the wool over their customer's eyes. Definite 5 star company--Im pressed with Jake, the original tech, Jordan who set up the sale, and Stefan and Dan who installed (plus one other fellow whose name I forget). I also had my ducts cleaned as well. That crew came a week later and brought the same professionalism to the task, showing me via video the before and after of their work. Quite impressive.

Zach was very professional at explaining the problems that my unit has, and gave us advice and different choices as well as offering payment plans if needed. Great job and quality, we would highly recommend Perfect Home Services.

Louis was very patient, professional and courteous! Also, had to work with Kyle in regards to some finance questions. Kyle was amazing as well and able to provide above and beyond customer service!

Anthony was excellent!!! He conducted a thorough review of our system and pinpointed our issue and provided many options to resolve it. He did a fantastic job in explaining everything and providing pictures which really illustrated the severity of the issue. We will be asking for him personally for all of our HVAC a needs in the future.

Martin assessed the condition of our water tank and determined at its advanced age it was time for a new, more efficient tank. We made the decision to purchase the tank the company carries. The installation will happen the next day.