Testimonials & Reviews
Lee C. came to do a tune up of our furnace in November and was very knowledgeable and helpful in explaining in what he was doing. He pointed out items that would help improve the efficiency of our HVAC system. I would request Lee again, he was great. ...April W the customer service rep that helped set up the appointment was also very helpful every time we spoke. Update - our furnace was acting up and would not run consistently when the thermostat would call for heat. We called Aqua and Lee C. came out at 8:30 pm on a Saturday. He eventually identified what was the issue and was able to get the furnace running correctly again.
Over priced. Fixed too much on replacement, rather than repair. Prices based on some book value, rather than hours actually spent is unfair. Special plans offered were not attractive. 45 dollars spent for nothing.
well done as needed
I have been using Aqua plumbing for years personally and for my business gigs construction, They are very professional and always get the job done in a timely manner .
I just had a furnace and A/C purchased by and installed by Aqua Plumbing on New Years Eve ! The Team that worked on my unit was knowledgeable , professional and worked well together . Thanks guys and Happy New Year 🎉🎉🎉😎
Fast, professional, reasonably priced
Lee and Brian were very professional. Lee explained everything in detail multiple times . He even explained why 3 different pages needed signing. Hugh, the person we spoke to on the phone, was very nice and called back to tell us they track the service ...truck by GPS and let us know when the repair person would arrive. We needed our water heater which was spewing water to be replaced right away and they were here four hours getting it done. They also cleaned up completely.
They did a great job. First time they came out to fix the HVAC and said there were no issues, but the next day the heater wasn’t working. They came out the next day and sound that one of the coils needed to be cleaned and afterwards everything worked ...and they were kind enough to refund the first visit since they didn’t catch the coil issue the first time around. Great customer service. It was a bit pricey though.
Ryan was prompt, friendly, knowledgeable and trustworthy...a rare combination. He did an excellent job and was very thorough.
These folks are great. They came out on Christmas Eve in an hour and took care of my rodding job with no up charge for the holiday or time of night. Even Santa will be pleased.
Fantastic job! Quick, no mess , professional installation. We are very pleased with our choice of the Aqua Plumbing for exchanging broken water heater. Highly recommend! Luke was very professional and patient answering all our questions.
Very professional, knowledgeable, and incredibly fair/competitive on pricing! Thrilled to have found a plumbing company I can trust and work with for years to come.
I needed a shower faucet repaired. I filled out a request for quote form on Angie’s List and Aqua Plumbing called me within a few minutes of filling out the form. I like this because a lot of times I get robo calls and I answered because I figured it ...was a company. So that avoided me having to screen the call. They were able to fix the problem that day, even during the evening, which was my renter’s availability. They were there for a little over an hour and were able to fix the problem. Edgar also noticed there was another issue, took pictures and gave an estimate for the other issue. I am very satisfied that the issue was resolved fast and accurately. It was priced appropriately to replace the faucet in the bath. I will use them again when I need a quick responsible repair service.
I wasn't there when the technician came but my brother said that he was extremely nice very neat and clean and professional and would use you again.
Cole knows his stuff and explains what needs to be done well.
Aqua sent Edgar out the same day I called. They made sure to let me know when he was on his way. They price matched a competitor for the service. Edgar made sure the job was done well and updated me as he was working. He also carefully cleaned up ...(something that other plumbers have failed to do.) He even helped us move a piece of furniture while he was here! James and Edgar were both considerate and personable. I was surprised to see so many good reviews for a big company on Google when I originally searched for a plumber but I can definitely see why now. I would absolutely hire them again.
Ryan did a great job fixing my shutoff value.
I have worked with Ryan several times now. He's punctual, professional, and knows his stuff.
I have had the best service in my entire life as a valued customer with aqua plumbing heating and cooling service haveing to deal with many different contractors over the years this company goes all out and beyond to Make sure I was a happy and satisfied ...customer every time I call to make appointments I get A one customer service I can’t find the words to express the true gratitude my servicemen Carlos m have showed me every time with a smile and no matter how many times he had to come to my home he was very professional and on time every time he showed me that he really cared and enjoyed his work Thank you Carlos and Thank you joe you guys deserve 10 stars
Furnace tune up. Efficient and professional.
Our go-to plumbers in the Chicago area.
The Technician was very knowledgeable. They kept us abreast of when technician was arriving with texts on a busy Saturday. They will be our new go to heating company.
Amazing job!!! The technician did a amazing job! Explaining all of our questions and concerns. Explain all of options. Great job over all!!!
We had a very tricky situation with replacing an old water heater with limited space in a crawl. Aqua was able to figure out a solution quickly and get us back up and running in less than 48 hours. Not only were they swift in action and smart with ...figuring out a solution, they were fantastic to deal with! Highly recommend!
Aqua Plumbing repairman James handled three plumbing repair jobs. He was speedy, neat, and efficient in his work.
Called Aqua plumbing because after talking with several people outside their company and then speaking with the employees I just knew this would be a company that would always stand behind their work. They did an amazing job in putting a new boiler in my ...home after removing what seemed to be a very old boiler I think was once owned by George Washington. The results speak for themselves great efficient heat throughout my house. Next they will be replacing my hot water tank and do some general plumbing repairs. Thanks Guys Rocco
Timely, courteous, and competent. Fair price. And my heat is back on.
Aqua Pluming is terrific. They take time to assess your individual problems and to assemble very reasonable quotes for the work you need completed. Cole and Joe were very knowledgeable, friendly, and respectful of our home. Kevin worked all day ...performing our replacement sinks, shower drain, and 3 sinks. He was amazing and professional and very kind. I highly recommend Aqua Plumbing! The best!
I have been using Aqua for many years now and there's a reason. Jim the owner alway does what he promises. I own several retail properties and it's very important to me that I can count on someone coming out when I need them too. The service is second ...to none and Jim always stands behind his word. Before Aqua I would pull my hair out dealing with other company's. I love these guys and would never dream of using anyone else. Thanks Jim
I don't leave reviews but Saturday night my heat was running and the fan wouldn't stop when reach the temperature i set it for so i call this company and a guy should up all mad i told him what's the problem he when in the basement and opened up and ...did test after test never told me what's the problem but started cutting wires and said ill be back when he came.back inside walk on my new carpet with his shoes plus its raining outside he cut the wire and remove my ignitor brake it when removing after he told me $ 335 to replace it if i want to replace it he replace it 335+ 89 for the test and still didn't resolve the problem now i have another company coming out 10/29/19 to fix the problem this is bs and this company shouldn't be in Business Robbing people i work for a restoration company and i know what kind for work.are good but this is bad work please call a company if you having problem with your heat don't call some handyman jack of all traded master of None like this people
Trustworthy and professional...I thoroughly enjoyed my experience with this company.
Thanks!!! Techs arrived on time and solved my problem!!!
I am extremely happy with the technicians work, they are very respectful and knowledgeable of the work they do. Miss Carlos praying that he is doing well please say hello to him for me
Truly great people, and great plumbing skills! All of their people skills and knowledge of plumbing problems made the process of using them easy.
Called after hours, the dispatcher was extremely helpful in contacting a technician to come out. He kept me up to date on when the tech would arrive. Once there the tech was very polite and professional. After some slight problems his boss came out to ...assist. I applaud there patience and fortitude on a job that took about4 + hours. I would and will highly recommend Aqua Plumbing to anyone that needs quality plumbing services. Thanks for the help.
They were here within a half hour and Ryan solved our problem quickly. Very professional and friendly.
Great service, very thoroughly and knowledgeably explained each step to me as we went along. Will certainly call again next time we need a plumber.
To unclog a kitchen sink, Cole, Acqua Plumbing’s technician, told me it would cost $577.00. I declined. Cole suggested $477.00 and I told him to leave my property. I paid the $65.00 for the estimate as I had agreed to do as a condition of Acqua ...Plumbing’s visit. In my estimation, this firm is attempting to rip-off hard working people and should have their license yanked! Stay away!!
The team at Aqua is awesome. James kept me updated as to when the tech would be onsite. Carlos took the time to explain the issue in terms that I understood and ultimately fixed the issue. Great Service from Great People!
I have used Aqua for both several plumbing and HVAC jobs the past months; they have become my preferred contractor, especially for more critical jobs where I want to minimize disruption to the tenants. Aqua technicians come well-prepared, and are ...throrough and professional. When additional work is needed, they give me a quote on the spot before starting.
Lee is great! The company is wonderful .
Prompt response, fast turnaround, good explanations of what can be done, positioned us to make quick decision. I would recommend the company.
Aqua plumbers have been lifesavers for me as a first time homeowner. I am an MVP member and appreciate the customer service and promptness. They have serviced my house on a Sunday as well as multiple times on the same day I call. They are very thorough ...and due an excellent job explaining what they are thinking and what their recommendations/solutions are. I highly recommend them. They have fixed a copper pipe for me, cleaned my sewer lines and helped get my outside hoses running. I also have them do an annual HVAC check.
Carlos was our technician and he was incredibly professional and knowledgeable. We didn't feel pressured into any repairs, though he did find a few things we needed to have addressed. They even threw in a filter for free in our furnace repair, which was ...very nice. We liked them so much they are coming back in two weeks to do some work we hadn't even intended on doing now but will drastically improve the heat in our basement. I imagine everyone at Aqua Plumbing, Heating & Cooling Services Inc. is as nice, thorough, and hardworking as Carlos. Great company!
My experience with Aqua Plumbing could not have been better -- from a site visit to price the job down to the actual work.
Carlis my tech was very knowledgeable and took time to explain everything. All phone calls and text were handled with respect and efficiency.
Everyone was great to work with and incredibly pleasant!!! These situations can be very stressful so it is such a help to have this company in my corner and ready to help with whatever we needed. Also, the plumber that came to assist us at our home ...always had a smile and did everything in his power to fix our problem. I would highly recommend this team/company.
Ryan understood our old plumbing and helped us understand. And he solved our problem.
Aqua Plumbing came out immediately, diagnosed my sump pump problem and immediately repaired it, without saying they would have to order a part and return. They were terrific. I have used them before, and they have always been knowledgeable, efficient and ...fair. I highly recommend them.
Ryan was very knowledgeable and thorough. He wanted to make sure that the problems were addressed without the solution being overkill. He found two other issues that needed to be addressed after I explained the symptoms I was experiencing with the ...plumbing. Ryan replaced a sump pump, a garbage disposal and a basket with new pipes all within 90 minutes. He work was very neat and he was empathetic to the additional problems that needed fixing. I would request Ryan should I have to call Aqua again.
Edgar did a great job, he came out late at night on Easter to take a look at our sump pump.
Quick response to water leak and identification of source even quicker. Referal to firm to take next steps in recovery a good one. Smaller firm but excellent response and customer service.
Cole is great - efficient, thorough, and very upfront. Took time to explain and compare options. Treats customers like family.
I had an unexpected water heater leak that required a full replacement. From Zoe in the call center to Ryan who completed the same day install, they were all great and the flat rate pricing felt very fair. Finding a plumber you can trust is hard. ...I’m pleased that I’ve now found my go-to service team - thanks Aqua!
Very Professional and truly wished to discover the cause of our issue and decide on a course of action.
wonderful service.. he came on time, finished quicker than he thought. and he showed me what had been taken care of.. now I have a new sink. thanks to James and Aqua Plumbing..
As always, fast reliable reasonably priced quality service!! Nice people you can trust to help you with your concerns!!
Lee did an excellent job at servicing our AC system and pointing out and correcting any issues. He was also very honest and adept at answering my questions along the way. I highly recommend Lee and Aqua for AC and heating needs.
The team at Aqua Plumbing was fantastic. From scheduling an appointment to install of two tankless water heaters, I couldn’t have asked for better service. My room where the water heaters are is cleaner now than when they came. Thanks Luke... 5 stars ...all the way!
Edgar and Cole were here within an hour, fixed the problem in 20 minutes, and charged me less than their stated rate (and no tip allowed). Awesome.
dont hesitate to use Aqua. efficient, friendly and good and clean work. I was very pleased and will use them again
Cole and Brian were totally professional, flexible, patient, and they did excellent work. Thank you
Installed a new kitchen faucet, along with a new hot water heater, and fixed two leaks under my kitchen cabinet. Very honest and professional, and really understood my economic situation, and worked very hard to make sure everything could be completed, ...within my budget. Will definitely call them if I ever need plumbing or heating and cooling services.
Cole and Brian removed, replaced and installed a water heater in our second floor unit in a matter of 4 hours from my initial call to the company. They were polite, friendly and most importantly professional. I highly recommend their service.
Responsive, professional, friendly, and got the job done!
Tech was very detailed and knew how to fix the problem. Would recommend them anywhere, called and came out within 2 hours. 5 stars all around. Thank you again
Very professional, Lee has come during the weekend or very late hours and fixed the issues, great job.
Quick, responsive, professional
These guys were the best. Carlos was very knowledgeable and friendly and didn’t waste anytime getting to work. I would recommend Aqua Plumbing Heating and Cooling to any and everyone.